Service Policy

1. Customer Service Commitment:

At Deibydna, we are committed to providing exceptional customer service. Our team is dedicated to assisting you with any inquiries, concerns, or feedback you may have.

2. Order Processing:

a. Order Confirmation:

• Upon placing an order, you will receive an email confirmation with the details of your purchase.

b. Order Processing Time:

• Orders are typically processed within 1-2 business days.

c. Order Modifications/Cancellations:

• We aim to accommodate any order modifications or cancellations. Please contact our customer service team promptly for assistance.

3. Shipping:

a. Shipping Methods:

• We offer various shipping options. Shipping details and estimated delivery times are provided during the checkout process.

b. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method and destination. Details are available at checkout.

c. Tracking Information:

• Once your order is shipped, you will receive tracking information to monitor the delivery status.

4. Returns and Exchanges:

a. Return Policy:

• Deibydna accepts returns within 14 days of the delivery date. Please review our detailed Return Policy on our website for specific instructions.

b. Exchange Policy:

• We offer exchanges for defective or damaged items. Contact our customer service for assistance.

5. Quality Assurance:

a. Product Quality:

• Deibydna is committed to delivering high-quality products. If you encounter any issues, please contact us, and we will address them promptly.

b. Defective Items:

• If you receive a defective item, please notify us immediately. We will arrange for a replacement or refund.

6.About disputes

• Prior to initiating any formal dispute, consumers are encouraged to contact our Customer Support at [email protected] to attempt to resolve the issue amicably.

7.Filing a Complaint

• Submission: Complaints must be submitted in writing to [email protected], including the complainant’s name, contact information, order details, and a detailed description of the issue.
• Acknowledgment: We will acknowledge receipt of the complaint within 5 business days and provide an estimated timeline for resolution.

8.Fraud Prevention

• Prohibition: Deibydna strictly prohibits any form of consumer, third-party, or employee fraud. Any fraudulent activity, including but not limited to false claims, misrepresentation, or unauthorized access to accounts, will be subject to legal action.
• Reporting Fraud: Consumers, third parties, and employees are encouraged to report any suspected fraudulent activity to [email protected].

10. Contact Information:

For any questions or concerns, please reach out to our customer service team at [email protected] or (+1)7743905197.

Company name: LONGQI TRADING CO., LTD

Address: 69 Holmes Rd Kentish Town, London, NW5 3AN